We know you will love your suit
In case you are not completely satisfied with your order, we will do everything in our power to make things right. We do review your measurements carefully, and we will get in touch if something seems off. Despite our best efforts, sometimes minor adjustments are necessary for a perfect fit for first-time customers. Once we have a precise lock on your exact measurements, all future orders will fit perfectly.
$ 75 ALTERATIONS CREDIT
If your order requires adjustments we will provide a credit of up to $ 75 (€ 60, £ 50) for local tailoring on any suit order, and up to $50 for other custom-tailored garments.
If your suit cannot be altered by a local tailor, we will be happy to remake it with your adjusted measurements.
If you are not happy with your order and want a full refund, rather than alterations or a remake, please contact us. Items can be shipped back within 10 days of delivery for a full refund.
Policy on Remakes
In the rare occasion your order does not fit perfectly, and the item cannot be altered, we will remake your suit. Please send us your request for a remake within 14 days of the delivery of your order. Print-out this alterations form
and take it to your tailor. Have him fill-in the form with the changes which need to be made to a remake, if the item cannot be altered. Send us the alterations form and 2 photos (one from the front, one from the side, jacket buttoned up), and we will go to production as soon as possible.
Returns in the US & Canada
Please ship back to:
21720 State Hwy 29
Returns in the UK
Please ship back to:
90 Alexandra Road
Production studio (Sofia, Bulgaria)
You can also ship back direct to our production studio. Please ship back to:
28 Hristo Botev
Our requirements are pretty standard: Items must be sent back within 10 days of delivery, in new and unused condition, without any alterations. Any promotional items received along with your order must be returned as well. Customers are responsible for the return shipping charges. If those conditions are not met we are not able to refund the order, and we will send it back to customer.
Once we receive the items, we will immediately initiate the refund, which should show on the bank statement within 7-10 days. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties.