100% SATISFACTION GUARANTEE
If an item doesn’t fit you as though you were born to wear it, we'll make things right.
ALTERATIONS INCLUDED FOR 365 DAYS
If your order needs any adjustments we will cover up to $ 125 (€ 100) for local tailoring for any suit order, and up to $50 for other tailored garments. Starting in December 2014, all new orders are eligible for alterations credit for 365 days from the date of delivery!
Please note, tailoring work for wear & tear damage is not covered - only fit adjustments are covered by the policy.
For custom orders, we review your measurements carefully and make every effort to achieve a perfect fit - if anything seems a little off, you’ll hear from us. But if your suit cannot be altered by a local tailor, we will be happy to remake it with your adjusted measurements!
Please submit your request for a remake within 30 days of the delivery of your order.
FREE U.S. & UK RETURNS
If you are not happy with your order and want a full refund, rather than alterations or a remake, please contact us. Items can be shipped back (in unused condition, without any alterations) within 30 days of delivery for a full refund.
How to Apply for Alterations Credit
Please get in touch with us before you visit your tailor - we will get you a personal alterations form, pre-filled with the actual measurements of your suit. Then ask your tailor to fill it and indicate the specific alterations that were made. Scan or take a photo of the completed alterations form and your receipt and email them to us, along with a description of the alterations, at firstname.lastname@example.org. This also provides us with accurate measurements for your next custom order!
How to Apply for a Remake
Only applicable to custom-tailored garments: in the rare occasion your order does not fit perfectly, and the item cannot be altered, we will remake the garment. Please send us your request for a remake within 30 days of the delivery of your order. We will get you a personal alterations form, pre-filled with the actual measurements of your suit. Take it to your tailor & ask him to fill-in the form with the changes which need to be made to a remake, if the item cannot be altered. Send us the alterations form and 3 photos (one from the front, one from the side, one from the back, jacket buttoned up), and we will go to production as soon as possible. Please note that customization options & fabrics cannot be changed for remakes.
How to Return
Please get in touch if you'd like to return an order. Our requirements are pretty standard: Items must be sent back within 30 days of delivery, in new and unused condition, without any alterations. Any promotional items received along with your order must be returned as well. If those conditions are not met we are not able to refund the order, and we will send it back to the customer. Return shipping is free only in the U.S. (USPS) and the UK (Royal Mail) - customers in other countries are responsible for the return shipping charges. Once we receive the items, we will immediately initiate the refund, which should show on the bank statement within 7-10 days. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties.