Terms and Conditions

Thank you for your visit! If you have any question regarding these terms and conditions, please contact us. By using this website you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions (T&C).

THE MOST IMPORTANT INFORMATION

  • Shipping is free for all orders over $60(€ 50). Our Starter Kits (Swatch book and tape measure) are also delivered free of charge. Shipping costs $15 / €9.90 for all other orders.
  • Unless otherwise specified on the product page, delivery usually takes place within 25 days of the day you place your order and we have your confirmed measurements. We will send your shipment  with a top courier company - either DHL(North America, Asia and Australia) or DPD (Europe).
  • If your order requires adjustments we will provide a credit of up to $ 125 / € 100 for local tailoring per suit and $50 / €40 for any other custom-tailored item.
  • If your suit cannot be altered by a local tailor, we will remake it with your adjusted measurements. Please send us your request for a remake within 30 days of the delivery of your order. Please have your tailor fill-in the alterations form with the necessary adjustments for the remake.
  • If you are not happy with your order and want a full refund, please contact us. Items can be sent back within 30 days of delivery for a full refund. You are responsible for the return shipping fees. We do not cover the costs for any packaging materials and we cannot issue a refund with a total value higher than the value of your order. We also cannot cancel orders or issue full refunds for order put on hold or awaiting measurements for more than 90 days.
  • For returns, please clearly mark that the goods are being returned (please note "returned clothing") and have no commercial value (please note $1). We do not cover the costs of any customs duties that may be levied in case you do not clearly mark that the goods are being returned.

ALL TERMS AND CONDITIONS

Any changes to these T&C will take effect from the date posted to this website. Continued and subsequent use of the website will denote your acceptance of these terms and conditions. We reserve the right to alter the website including content and prices at any time. All offers, special items and prices may be withdrawn at any time. We reserve the right to end any sale and promotions at any time at our discretion.

Login Information

Please, keep your user name and password safe. We will never ask you for account username or passwords by email, or in any other way. If  you suspect any misuses of your account please contact us immediately at custom@dragoninside.com.

Colors

We make every effort to accurately represent the colors of the textiles that we use in production. However, due to variances among color monitors the colors that appear on your screen may not be exact. You can order the "Starter Kit", which includes a fabric swatch book, as well as a tape measure.

Feedback

You may choose to publish feedback on any item you have purchased by filling out a form that we may send to your email address after you receive your item. We will never publish any feedback without such consent.

We reserve the right to remove any feedback from dragoninside.com, if we deem it to be obscene, defamatory or in violation of trademark, copyright or other laws, or is otherwise unacceptable. We are not responsible or liable in any way for feedback posted by our customers. It is the opinion of the customer only.

Ordering

Once you have placed your order and gone through the checkout we will send you an automated email confirming your order has been placed. If this is your first order with us we will first review your measurements before we start producing any made-to-measure items. If we have any questions, we will not be able to start production until you respond, and consequently the delivery date may be pushed back.

We will start producing your order as soon as we can – sometimes we start production in 48 hours. As soon as it is ready, your order will be packed and shipped and an email to let you know your order has been shipped will be sent to you. 

First time customers: for orders of more than one custom tailored garment, we first tailor and deliver one of the garments, and once you confirm everything is alright with the fit, we will immediately get started with the rest of the order.

Cancellations and changes, Returns

Please write us immediately at custom@dragoninside.com if you wish to cancel your order. We will immediately initiate the refund, which should show on the bank statement within 7-10 days. We make every effort to keep our customers satisfied, so all of our products come with a 100% satisfaction guarantee. In case you are not completely satisfied with your order, we will do everything in our power to make things right. Sometimes minor adjustments are necessary for a perfect fit for first-time customers. Once we have a precise lock on your exact measurements, all future orders will fit perfectly. We cannot cancel orders or issue full refunds for order put on hold by the customer or awaiting measurements for more than 90 days.

  1. If your order requires adjustments we will provide a credit of up to $125 / €100 for local tailoring per suit and up to $50 / €40 for any other custom-tailored item.
  2. Please get in toch with us at custom@dragoninside.com, so that we can provide a pre-filled alterations form, and then have your tailor fill-in his contact details as well as any adjustments that may be necessary. Email it to us, along with a receipt, within 60 days of delivery.
  3. If your item cannot be altered by a local tailor, we will remake it with your adjusted measurements. Please send us your request for a remake within 30 days of the delivery of your order. Please include a photo and a description of the problem, along with an alterations form indicating the necessary changes and your tailor's notes. Remakes are entirely free and come with free shipping. Remakes are completed as soon as possible, typically faster than the original order.
  4. If you are not happy with your order and want a full refund, please contact us. Items can be sent back within 30 days of delivery for a full refund. Our requirements are pretty standard: Items must be sent back within 30 days of delivery, in new and unused condition, without any alterations. Any promotional items received along with your order must be returned as well. Customers are responsible for the return shipping charges. If those conditions are not met we are not able to refund the order, and we will send it back to customer. Once we receive the items, we will immediately initiate the refund, which should show on the bank statement within 7-10 days. We also cannot cancel orders or issue full refunds for order put on hold by the customer or awaiting measurements for more than 90 days. For returns, please clearly mark that the goods are being returned (please note "returned clothing") and have no commercial value (please note $1). We do not cover the costs of any customs duties that may be levied in case you do not clearly mark that the goods are being returned.

You are only responsible for the return shipping charges. US customers may ship back to our US address and UK customers may ship to our UK address (http://www.dragoninside.com/article/satisfaction). If you prefer, you can also ship to our production studio in Sofia, Bulgaria.

Deals and Promotions

Unless otherwise stated, different deals and promotions cannot be combined.

Free Samples

Free samples are ordered and delivered in good faith. We cannot provide this service to non-customer soccer moms interested in measuring tape only. Hence, upon our discretion, we will filter all orders referred by or associated with posts on sites and aggregators for free products and deals.

Delivery

Shipping is free for all orders over $60(€ 50). Our Starter Kits (Swatch book and tape measure) are also delivered free of charge. Shipping costs $15 / €9.90 for all other orders.

Unless otherwise specified on the product page, delivery usually takes place within 25 days of the day you place your order and we have your confirmed measurements. We will send your shipment  with a top courier company - either DHL(North America, Asia and Australia) or DPD (Europe).

Payment

All payments are processed either by PayPal (Europe) or Braintree - a PayPal Division (US), https://www.braintreepayments.com/.

Price of Goods

The price you are charged when you place your order will be the price you pay. In the rare event of a pricing error occurring because of a website technical error we reserve the right not to supply the goods at that price, we will contact you to let you know the correct price - you reserve the right to cancel the order if you choose.  We reserve the right to alter all prices at any time, however if a price change occurs (up or down) after your order has been placed you will pay the agreed price as detailed in your order (except if that price is incorrect due to a website technical issue).

Intellectual Property Rights

By use of this website you agree that all logos, descriptions and content remain the property under copyright of dragoninside.com and that reproduction / use of any part of this website will only be considered following our specific authorization in writing.

Computer Data

We make every effort to make our site very safe for you. We will not be held liable for any malicious software which may result from use of this site although all reasonable security steps are taken to prevent such chances occurring.

Losses

We will not be held liable for any economic losses, loss of goodwill or reputation or any special or indirect losses caused by use of this website or by products purchased from it.

Statutory Rights

Nothing contained within the Terms & Conditions effects your statutory rights as a consumer.

Company

This website is owned and operated by Dragon Inside Inc (US operations) and Bold Fashion Limited (EU and the rest of the world).

Bold Fashion Ltd.
14 Gurguliat
Sofia 1142
Bulgaria
Company No: 202486827
VAT Number: BG202486827

Dragon Inside Inc
21720 State Hwy 29
Middletown CA 95461
USA

Phone Number: +1 646 543 69 53

Privacy Policy

We know how much you care about the way the information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting dragoninside.com, you are accepting the practices described in this Privacy Policy.

Personal information that we gather

We only store the information you choose to provide us, as well as information which is automatically stored such as ‘cookies’.  

We need your name and address to make deliveries and you may also opt to provide us with additional personal details. This allows us to service you better and provide you with relevant information. You opt to receive our newsletter, and you are able to opt out at any time.

Storing of information

We use up-to-date security solutions to protect your information.

Credit/Debit card information

We never store your credit / debit card information. All payments are processed entirely by Paypal and it's Braintree Payments division.

Sharing of information to third parties

We will not share any information that you give us with any third party.

Cookies

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses dragoninside.com. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience at dragoninside.com  if we cannot recognize you, we want you to be aware that these tools exist. Third party vendors, including Google, show dragoninside.com’s ads on sites on the internet and use cookies to serve our ads based on a user’s prior visits to dragoninside.com. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

Children

We do not sell products for purchase by children. If you are under 18, you may use dragoninside.com only with the involvement of a parent or guardian.